Refund policy

Size exchanges. If an item doesn't fit, we offer a one-time exchange for a different size of the same item within 14 days of delivery. The item must be unworn, unwashed, and in its original condition with tags attached. To start an exchange, contact us at contact@crowlinegolf.com with your order number and the size you need. Customers are responsible for return shipping; we cover shipping on the replacement.

Outside of size exchanges, and unless required by applicable law or otherwise stated below, CROWLINE does not accept returns or exchanges because a customer changed their mind or would prefer a different color. Please review product measurements and order details carefully before completing your purchase.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or contains an incorrect item, contact us at contact@crowlinegolf.com within 30 days of delivery. Include your order number and clear photos showing the issue.

After reviewing the claim, we may provide a replacement or refund, as appropriate. In most cases, you will not need to mail the affected item back unless we specifically instruct you to do so.

Lost packages

If a shipment appears to be lost in transit, contact us within 30 days of the estimated delivery date. We may ask you to confirm the delivery address, review tracking information, or contact the local carrier before a replacement or refund is approved.

A tracking status of “delivered” does not automatically establish that a package was lost in transit. We will review those situations individually.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will make a reasonable effort to help when processing has not progressed too far, but changes and cancellations are not guaranteed.

Once processing or fulfillment has begun, we may be unable to cancel the order or refund it for a change of mind, size selection, color selection, or other customer preference.

Incorrect or incomplete shipping addresses

Customers are responsible for providing a complete and accurate shipping address. If an order is returned or requires reshipment because an incorrect or incomplete address was provided, additional shipping charges may apply.

Unauthorized returns

Do not mail products to the CROWLINE business address unless we have specifically authorized a physical return and provided return instructions. The correct return destination can vary by order and issue.

Refund timing

If a refund is approved, CROWLINE will issue it through the payment method or refund method available for the order. After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Nothing in this policy limits rights that cannot legally be waived under applicable law.

For return or refund questions, contact contact@crowlinegolf.com or call 614-309-0953.